Case Study

Case Study Header

It’s time to see how the steps to solution can be applied in a real-life scenario. Below is a radio clip taken from June Hunt’s Hope in the Night radio broadcast where she discusses and counsels the caller on how they can victory over _____ in their lives. A transcript is included for you to reference.

Listen to the clip and notice the ways that June fulfills the ABCs of crisis care while speaking with the caller. Think of how you can include the same strategies when dealing with _____ in your life and the lives of those you have influence with.


  • Addiction/Recovery Maroon:
  • Thoughts and Emotions Red:
  • Attitude and Character Purple:
  • Faith and Apologetics Blue:
  • Crisis and Trauma Orange:
  • Marriage and Family Teal:
  • Counseling and Coaching Green:

Follow Up Questions

Use the ABCs of Crisis Care below and answer the questions. Use this structure to break down how June Hunt was able to work with the caller and begin the process of transforming the caller’s life. Write or type out your answers to begin putting the ABCs and the Steps to Solution into practice!

Achieve a Connection with
the Other Person

Which of the following did June use to connect with the caller?

  • Instilled confidence by demonstrating a strong positive voice and attitude.
  • Using the power of presence in the moment.
  • Maintained calm and self-control.
  • Listened intently.
  • Encouraged the expression of feelings.
  • Used empathy as opposed to sympathy.
  • Did not minimize, devalue, or underestimate the situation.
  • Began where the other person is (spiritually, emotionally, cognitively, relationally, etc.).
  • Accepted the person as and where he or she was, but not necessarily accepting their choices or behaviors.
  • Was confidential unless the person or someone else is endangered.

Break Down the Problem

How did June break down the problem with the caller?

  • Looked for the major issue(s) or theme(s).
    • Paid attention to Definitions, Characteristics, and Causes as described in the Keys for Living resources.
    • Assessed how critical the situation or crisis really is in terms of thoughts, feelings, behaviors, experiences, incidents, etc. Kept aware of the tendency to deny, minimize, and/or under-report:
      • Frequency
      • Intensity
      • Duration
      • Variability
    • Determine the priorities for effective intervention and/or care, especially any life threatening or other critical decisions that need to be made – safety first!
    • Look for those issues that can be attended to easily and quickly.
    • Examine what has been tried already.
    • Look at new alternatives and directions that can be considered.
    • Examine any potential consequences of actions that may be taken.
    • Work toward appropriate ownership of the problem or situation.
  • Based on what you heard, how would you summarize the following factors for the caller’s situation?
    • Physical needs and issues
    • Emotional needs and issues
    • Family, social, and relational issues
    • Mental and psychological needs and issues
    • Financial, vocational, and other practical issues
    • Spiritual needs and issues
  • Based on what you heard, how would you score the following factors for the caller’s situation, issues, symptoms, emotions, behaviors, and more on a scale of 1 to 10?
    • Frequency
    • Intensity
    • Duration
    • Variability
  • Based on your scoring, do you think the caller is in a low, moderate, or high risk state? Why?
    • Low risk: 4-15
    • Moderate risk: 16-25
    • High risk: 26-40

Commit to a Plan of Action

Based on the radio clip, what steps do you think the care seeker (caller) needs to take?

Based on the radio clip, what steps do you think the caregiver (June, or a trusted pastor, godly friend or family member) needs to take?

Document the Interaction

Based on the radio clip, are there any legal, ethical, or liability issues that you believe may need to be documented? What might they be, and who should be notified?

Lesson Reflection

Take a moment to review, reflect on, and pray over what was discussed in this lesson. Consider writing out your thoughts to the following questions to help you better grasp the material:

  • How do you think you would react if a friend, family member, or coworker came to you with the same issue the caller brought up?
  • Did anything surprise you about how June addressed the caller?
  • Is there anything that you would have done different?
  • Why would you have addressed the caller differently?

When you are ready, click Next Lesson to progress to the Self-Application lesson, where we will guide you through the process of applying the concepts and steps to solution in your life.

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